What is responsible gaming and why does it matter?
At 999 bt, we see gaming as a form of entertainment — not a way to solve financial problems or escape stress. Responsible play means enjoying gaming while staying mindful of your time, money, and mental well-being.
Online gaming is growing in popularity across Bangladesh. But many people don't realise when casual fun starts turning into addiction. 999 bt wants every player to understand that distinction and take the right steps at the right time. That's why we've developed a range of tools and resources to help you play responsibly.
Remember — there are no guaranteed wins. Chasing losses by playing more always does more harm than good. If you feel like gambling is getting out of control, this page is for you.
Important: 999 bt is for individuals aged 18 and above only. Never use gaming as a source of income — it is entertainment only.
Our Responsible Gaming Safeguards
Features 999 bt offers to keep you protected
Set a Deposit Limit
You decide how much to deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Requests to increase it require a 7-day waiting period — reductions are instant.
Session Time Control
Set a limit on continuous play time from your account settings. Once the time is up, the platform will remind you to take a break and log you out if needed.
Cooling-Off Period
If you feel like you need a break, set a cooling-off period ranging from 1 day to 6 weeks. During this time, you won't be able to log in to your account. You can reactivate it yourself whenever you're ready.
Self-Exclusion
If you feel you need a longer break from gaming, you can self-exclude for anywhere between 6 months and 5 years. During this period, you will not receive any promotional messages either.
Loss Limit Setting
Decide in advance how much you can lose in a day or week before stopping. Once that limit is reached, the platform will automatically prevent you from placing further bets.
24/7 Support & Counselling
Our Bangla-speaking support team is always here for you. Don't hesitate to reach out about any gaming concerns. We can also guide you toward professional help if needed.
Self-Assessment — Are You at Risk?
Answer the following questions honestly. If you answer "Yes" to 3 or more, consider reaching out for support.
Have you ever felt like you've spent more than your budget on gambling?
Have you placed larger bets trying to win back money you've lost?
Have you hidden the extent of your gaming from family or friends?
Have you prioritised gaming over work, studies, or relationships?
Do you feel restless or irritable when you're not playing?
Have you ever borrowed money or dipped into savings to fund your gambling?
If more than 3 of your answers are "Yes", contact us today at support@999bt.ws or activate self-exclusion from your account.
1 Core Principles of Responsible Gaming
Responsible gaming at 999 bt is more than following rules — it's a mindset. Before each session, ask yourself a few honest questions.
- Gaming is entertainment only — not a source of income. Always keep that in mind.
- Only play with money you can afford to lose.
- Set time and spending limits before you start playing, and stick to them.
- Avoid gaming when drinking or feeling emotionally unsettled.
- Take regular breaks — at least 10 minutes every hour.
- Prioritise spending time with family and friends over gaming.
- The urge to keep playing in order to recover losses is known as "chasing losses" — and it is the most dangerous pattern to fall into.
A guide to understanding your risk level around gaming habits
2 Setting Limits — How It Works
Simply log in to your 999 bt account to set various limits with ease. These tools are designed to help you stay in control.
Deposit Limit
Set your maximum deposit limits on a daily, weekly, and monthly basis
Loss Limit
Gaming stops automatically once losses reach a set amount
Session Limit
Decide in advance how long each session will last
Bet Limit
Set a maximum amount to stake on a single bet
How to set limits:
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1
Log In to Your Account
Log in to 999 bt with your username and password.
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2
Go to Profile Settings
Click the profile icon in the top right corner and look for the "Responsible Gaming" option.
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3
Choose Your Preferred Limit
Set limits on deposits, sessions, losses, or bets — whatever works for you.
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4
Enter amount and duration
Enter an amount or a time limit, then choose daily / weekly / monthly.
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5
Confirm
Once submitted, the limit takes effect immediately. A confirmation will be sent to your email.
3 Recognize the signs of gaming addiction
Gaming addiction develops gradually, which is why many people don't recognize it in time. If you or someone close to you shows any of the signs below, it's time to take notice.
Physical Symptoms:
- Sleep problems — staying up late to play, sleeping during the day
- Loss of appetite or irregular eating habits
- Being constantly on your phone or computer
- Physical restlessness when you're unable to play
Psychological and behavioural signs:
- Withdrawing from family and friends
- Difficulty focusing on work or studies
- Lying or hiding money to fund gambling
- Anger, depression, or anxiety after a loss
- The urge to place another bet immediately after a win
- Borrowing money or dipping into savings to fund your gaming
These signs are not a sign of weakness. They are health issues, and they can be addressed. Seeking help early leads to a faster recovery.
4 Guide for Family & Loved Ones
Is someone in your family or a close friend gaming excessively? If you want to help them, start by preparing yourself.
- No judgment or criticism: This is a health issue — criticising them will only push them further away.
- Have a calm conversation: Raise your concerns directly, with specific examples.
- Encourage them to seek professional help: Offer to accompany them to a counsellor or therapist.
- Be cautious about financial assistance: Instead of giving money directly, offer to cover bills or arrange meals.
- Stay within your own limits: Take care of your own wellbeing while trying to help.
The 999 bt support team can also guide family members. Reach out at support@999bt.ws.
5 Minor Protection
999 bt strictly prevents anyone under 18 from participating in gaming. To enforce this, we verify age at multiple levels.
- Date of birth verification at registration
- National ID or passport verification as part of the KYC process
- The right to re-verify your identity at any time if there is reason for suspicion
Advice for parents:
- Keep parental controls enabled on your devices.
- Avoid logging into your account in front of your children.
- Keep your password and payment details secure.
- Talk openly with your children about online gaming.
If you believe a minor is using 999 bt, contact us immediately at support@999bt.ws. We will act promptly.
6 Where to find help
You don't have to face a gaming problem alone. There is help available beyond 999 bt.
- 999 bt Support: support@999bt.ws or the platform's Live Chat — available 24/7.
- Mental Health Helpline: Kaan Pete Roi — 01779-554391 (Bangladesh).
- Family Advice: Contact your local community clinic or mental health centre.
- Online Counselling: Many professional therapists now offer sessions via video call.
Asking for help takes courage. Don't wait — take action today. 999 bt is here with you.